Kashif, Muhammad; Braganca, Eliane; Awang, Zainudin; … - In: Journal of Management Development 36 (2017) 7, pp. 899-914
Purpose The purpose of this paper is to investigate the combined effects of customer aggression, job stress, and emotional intelligence (EI) on job satisfaction and organizational turnover among managers from a developing country, i.e. Pakistan. Design/methodology/approach Data are collected...