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~subject:"Product quality"
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Product quality
Dienstleistung
16
Service quality
13
USA
13
Vereinigte Staaten
13
Dienstleistungsqualität
12
United States
11
Marketing
9
Produktqualität
9
Dienstleistungssektor
8
Einzelhandel
8
Beziehungsmarketing
7
Relationship marketing
7
Services
7
Dienstleistungsmarketing
6
Services marketing
6
Absatz
5
Bank
5
Gesundheitsversorgung
5
Health care
5
Krankenhaus
5
Kundendienst
5
Management
5
Qualität
5
Retail trade
5
Service industry
5
Consumer behaviour
4
Customer satisfaction
4
Gesundheitswesen
4
Health care system
4
Hospital
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Servicepolitik
4
Bankbetrieb
3
Betriebliches Gesundheitsmanagement
3
Corporate culture
3
Innovation
3
Innovation management
3
Innovationsmanagement
3
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Berry, Leonard L.
9
Parasuraman, A.
7
Zeithaml, Valarie A.
5
Bennett, David R.
1
Brown, Carter W.
1
Dikec, Altay
1
Parish, Janet Turner
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Rastalsky, Hartmut J. H.
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Zeithaml, Valerie A.
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Business horizons
1
Journal of marketing
1
Journal of retailing
1
Marketing-mix strategies - product strategy and promotion strategy
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
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ECONIS (ZBW)
9
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1
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
2
Service quality : a profit strategy for financial institutions
Berry, Leonard L.
;
Bennett, David R.
;
Brown, Carter W.
-
1989
Persistent link: https://www.econbiz.de/10000795184
Saved in:
3
Quality counts in services, too
Berry, Leonard L.
- In:
Business horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
Saved in:
4
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
5
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
7
Creating value through quality service
Berry, Leonard L.
;
Parish, Janet Turner
;
Dikec, Altay
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290779
Saved in:
8
Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
9
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
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