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Developing a scale for measuring service quality in the public sector
Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
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Expanding e-government adoption in an emerging market economy : an exploratory segmentation based on socio-demographic and behavioural variables
Chebaro, Bilal; Fakhoury, Rania; Baker, David S. - In: International journal of business and emerging markets … 12 (2020) 3, pp. 243-258
Persistent link: https://www.econbiz.de/10012505323
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From Scarcity to Abundance : Government and Private Initiatives to Manage the Allocation of N95 Masks in the U.S. During the COVID-19 Pandemic
Joskow, Paul L. - National Bureau of Economic Research - 2022
This paper examines the structure, behavior and performance of the N95 respirator market in the U.S. before and during the COVID-19 pandemic (2020-early 2022). It focuses on the behavior and performance of government and private sector organizations in the allocation of scarce supplies of N95...
Persistent link: https://www.econbiz.de/10013172175
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Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias - In: Serbian journal of management : an international … 13 (2018) 2, pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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The riskiness of public sector performance measurement : a review and research agenda
Cuganesan, Suresh; Guthrie, James P.; Vranic, Vedran - In: Financial accountability & management : in governments, … 30 (2014) 3, pp. 279-302
Persistent link: https://www.econbiz.de/10010403937
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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
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Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias; Wihlborg, Elin; Örnerheim, Mattias - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
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Internal stakeholders' claims on branding a state university
Dholakia, Ruby R. - In: Services marketing quarterly 38 (2017) 4, pp. 226-238
Persistent link: https://www.econbiz.de/10011798686
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Further evidence on the relationship between audit industry specialisation and public sector audit quality
Donatella, Pierre - In: Financial accountability and management 38 (2022) 4, pp. 512-529
Persistent link: https://www.econbiz.de/10013464785