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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Beziehungsmarketing
25,195
Relationship marketing
25,167
Tourismus
20,700
Service quality
20,663
Dienstleistungsqualität
20,647
Tourism
19,689
Customer satisfaction
13,771
Kundenzufriedenheit
13,635
Konsumentenverhalten
13,108
Consumer behaviour
13,093
Tourismuswirtschaft
7,375
Tourism industry
7,357
Deutschland
4,199
Theorie
4,134
Theory
4,089
Urlaubsverhalten
4,058
Holiday behaviour
4,050
Germany
3,935
USA
3,057
Brand management
3,028
Markenführung
3,028
United States
3,013
Quality management
2,919
Social Web
2,707
Social web
2,706
Kundenwert
2,583
Tourismusmarketing
2,574
Lieferantenmanagement
2,568
Supplier relationship management
2,566
Tourism marketing
2,564
Markenimage
2,522
Brand image
2,518
Wirtschaftsprüfung
2,484
Financial audit
2,478
Electronic Commerce
2,472
Customer value
2,457
E-commerce
2,399
Welt
2,350
World
2,332
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Online availability
All
Undetermined
1,081
Free
450
Type of publication
All
Article
2,197
Book / Working Paper
827
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,968
Aufsatz in Zeitschrift
1,968
Aufsatz im Buch
215
Book section
215
Hochschulschrift
181
Thesis
153
Graue Literatur
135
Non-commercial literature
135
Collection of articles of several authors
69
Sammelwerk
69
Working Paper
66
Arbeitspapier
64
Case study
50
Fallstudie
50
Bibliografie enthalten
44
Bibliography included
44
Conference paper
42
Konferenzbeitrag
42
Konferenzschrift
40
Aufsatzsammlung
36
Amtsdruckschrift
26
Conference proceedings
26
Government document
26
Lehrbuch
14
Handbook
13
Handbuch
13
Textbook
12
Dissertation u.a. Prüfungsschriften
7
Bibliografie
5
Guidebook
5
Ratgeber
5
Forschungsbericht
4
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4
Glossary included
4
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3
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3
Nachschlagewerk
3
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3
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3
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2
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English
2,500
German
531
Undetermined
8
Polish
3
French
2
Czech
1
Danish
1
Spanish
1
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All
Bruhn, Manfred
38
Shahin, Arash
17
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Stauss, Bernd
8
Töpfer, Armin
8
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dietrich, Martin
5
Dreyer, Axel
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Huber, Margit
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Smith, Alan D.
5
Tarí, Juan José
5
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Hochschulrektorenkonferenz
17
IGI Global
7
Springer Fachmedien Wiesbaden
5
OECD
4
Thüringen / Landesregierung
4
Europäische Kommission / Generaldirektion Unternehmen
3
Europäische Kommission / Referat Fremdenverkehr
3
Taylor and Francis.
3
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Fraunhofer-Institut für Produktionstechnologie IPT
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Verlag Dr. Kovač
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Chartered Institute of Marketing
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
115
International journal of productivity and quality management : IJPQM
87
The TQM journal : the international review of organizational improvement
75
International journal of quality & reliability management
59
Total quality management & business excellence
49
Quality management journal : QMJ
48
International journal of quality and service sciences
35
International journal of services and operations management
33
International journal of production research
28
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Health care management review : HCM review
19
Journal of health organization and management
18
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
The service industries journal
16
International journal of contemporary hospitality management
15
International journal of production economics
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
Journal of air transport management
14
European research studies
13
Europäische Hochschulschriften / 5
13
International journal of business information systems : IJBIS
13
SpringerLink / Bücher
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services, economics and management
12
Journal of business research : JBR
12
Service business
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
Business process management journal
10
Gabler Edition Wissenschaft
10
International journal of quality and innovation
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
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Source
All
ECONIS (ZBW)
2,988
USB Cologne (EcoSocSci)
30
EconStor
8
OLC EcoSci
4
USB Cologne (business full texts)
2
ArchiDok
1
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1
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu
;
Virta, Aleksi
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
Saved in:
2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
3
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
4
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
5
Service designing through Fuzzy Kano analysis in heritage
tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
6
A framework for medical tourists' satisfaction and loyalty by costumer segmentation and quality improvement
Nakhaeinejad, Mahdi
;
Moeinzadeh, Mohammad Hosein
; …
- In:
Journal of hospitality and tourism insights
5
(
2022
)
5
,
pp. 1022-1033
Persistent link: https://www.econbiz.de/10013483198
Saved in:
7
Kundenzufriedenheit
im
Tourismus
: Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche
Dreyer, Axel
;
Dehner, Christian
-
1998
Persistent link: https://www.econbiz.de/10014267858
Saved in:
8
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
9
System dynamics model for service quality improvement : a case study of Surakarta
tourism
, Indonesia
Novani, Santi
;
Mayangsari, Lidia
;
Prihadi, Nurtami
; …
- In:
International journal of business and systems research
13
(
2019
)
4
,
pp. 468-493
Persistent link: https://www.econbiz.de/10012145776
Saved in:
10
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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