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How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
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Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter; Lilja, Johan - In: The TQM journal : the international review of … 26 (2014) 6, pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina; Pugna, Adrian - In: International journal of six sigma and competitive … 9 (2015) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
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Customer care excellence in the new product development process : a case study
Isoherranen, Ville; Majava, Jukka - In: International journal of value chain management : IJVCM 9 (2018) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10011890816
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Beyond six sigma : profitable growth through customer value creation
Plaster, Gary A.; Alderman, Jerry D. - 2006
Persistent link: https://www.econbiz.de/10003053099
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An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
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Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.; Dixit, Ashutosh - In: The journal of business & industrial marketing 28 (2013) 6, pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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A Quality Value Chain Network : Linking Supply Chain Quality to Customer Lifetime Value
Yu, Qiuping; Shunko, Masha; Mankad, Shawn - 2017
We create a quality value chain network concept to analyze the impact of supply chain quality (SCQ) on the customer lifetime value (CLV). We apply our framework to a rich dataset from a major restaurant chain utilizing text analysis of the complaints to measure SCQ, a two-stage least squares...
Persistent link: https://www.econbiz.de/10014120958
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From TQM to perceived value : an industrial outlook case study
Sleilati, Esther Bassil - In: International journal of public sector performance … 12 (2023) 1/2, pp. 99-118
Persistent link: https://www.econbiz.de/10014313438