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~subject:"Qualitätsmanagement"
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The impacts of omnichannel ret...
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Qualitätsmanagement
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Beziehungsmarketing
25,192
Relationship marketing
25,164
Service quality
20,655
Dienstleistungsqualität
20,639
Customer satisfaction
13,761
Kundenzufriedenheit
13,625
Theorie
11,850
Theory
11,650
Markenführung
8,095
Brand management
8,094
Markenimage
6,969
Brand image
6,941
Deutschland
6,926
USA
6,900
United States
6,680
Germany
6,529
Online-Handel
6,075
Online retailing
6,056
Social Web
5,745
Social web
5,742
Online-Marketing
5,167
Internet marketing
5,129
Electronic Commerce
4,833
Einzelhandel
4,818
Retail trade
4,705
E-commerce
4,632
Brand
4,396
Markenartikel
4,387
Marketingmanagement
3,977
Marketing management
3,927
Emotion
3,754
Werbewirkung
3,637
Advertising effects
3,598
Verbraucherverhalten
3,570
Experiment
3,541
Vertrauen
3,261
Confidence
3,242
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461
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837
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9
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Bruhn, Manfred
38
Shahin, Arash
17
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Stauss, Bernd
8
Töpfer, Armin
8
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rapp, Reinhold
6
Tarí, Juan José
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Dietrich, Martin
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Heras-Saizarbitoria, Iñaki
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Smith, Alan D.
5
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Hochschulrektorenkonferenz
17
IGI Global
8
Springer Fachmedien Wiesbaden
6
OECD
5
Taylor and Francis.
3
Thüringen / Landesregierung
3
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Fraunhofer-Institut für Produktionstechnologie IPT
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Verlag Dr. Kovač
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Chartered Institute of Marketing
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
International journal of productivity and quality management : IJPQM
89
The TQM journal : the international review of organizational improvement
76
International journal of quality & reliability management
60
Quality management journal : QMJ
49
Total quality management & business excellence
49
International journal of quality and service sciences
34
International journal of services and operations management
32
International journal of production research
29
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
19
Health care management review : HCM review
19
Amfiteatru economic : an economic and business research periodical
18
International journal of production economics
18
Journal of health organization and management
18
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
The service industries journal
16
European research studies
15
International journal of contemporary hospitality management
15
Journal of air transport management
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
Europäische Hochschulschriften / 5
14
Gabler Edition Wissenschaft
13
International journal of business information systems : IJBIS
13
European journal of operational research : EJOR
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services, economics and management
12
Service business
12
Benchmarking : an international journal
11
Journal of business research : JBR
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
Business process management journal
10
International journal of quality and innovation
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
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Source
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ECONIS (ZBW)
3,040
USB Cologne (EcoSocSci)
23
EconStor
8
OLC EcoSci
4
USB Cologne (business full texts)
2
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1
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
2
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
3
Omnichannel retailing with brand engagement, trust and loyalty in banking : the moderating role of personal innovativeness
Quynh Tran Xuan
;
Hanh T.H. Truong
;
Tri Vo Quang
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 663-694
Persistent link: https://www.econbiz.de/10014267112
Saved in:
4
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
5
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
6
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
7
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
8
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
9
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
10
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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