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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Service quality
21,439
Dienstleistungsqualität
20,522
Customer satisfaction
15,261
Kundenzufriedenheit
13,606
Consumer behaviour
7,166
Konsumentenverhalten
6,965
Relationship marketing
6,784
Beziehungsmarketing
6,718
Systemtheorie
2,985
Quality management
2,753
Wirtschaftsprüfung
2,458
Financial audit
2,455
Systems theory
2,290
Theorie
2,194
Theory
2,168
Krankenhaus
1,890
Hospital
1,883
USA
1,808
United States
1,775
Health care
1,610
Deutschland
1,572
Gesundheitsversorgung
1,571
Germany
1,531
Customer service
1,470
Kundenservice
1,367
Gesundheitswesen
1,292
Product quality
1,276
Health care system
1,271
customer satisfaction
1,267
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
service quality
1,170
Job satisfaction
1,169
Arbeitszufriedenheit
1,165
Satisfaction
1,163
Dienstleistungssektor
1,147
Service industry
1,145
Electronic Commerce
1,068
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Online availability
All
Undetermined
1,048
Free
431
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Article
2,066
Book / Working Paper
724
Journal
7
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All
Article in journal
1,884
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1,884
Aufsatz im Buch
174
Book section
174
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160
Thesis
132
Graue Literatur
122
Non-commercial literature
122
Arbeitspapier
60
Working Paper
60
Collection of articles of several authors
56
Sammelwerk
56
Case study
42
Fallstudie
42
Conference paper
40
Konferenzbeitrag
40
Bibliografie enthalten
39
Bibliography included
39
Konferenzschrift
32
Aufsatzsammlung
30
Conference proceedings
20
Amtsdruckschrift
18
Government document
18
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12
Textbook
10
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8
Handbuch
8
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7
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3
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3
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3
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3
Nachschlagewerk
3
Ratgeber
3
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3
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3
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2
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English
2,374
German
423
Undetermined
5
Polish
2
Czech
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French
1
Spanish
1
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Author
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Bruhn, Manfred
34
Shahin, Arash
16
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
Antony, Jiju
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Winzer, Petra
5
Zhang, Min
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
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Institution
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Hochschulrektorenkonferenz
17
IGI Global
7
Springer Fachmedien Wiesbaden
5
OECD
4
Institute for Systems Research <Maribor>
3
Taylor and Francis.
3
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Inštitut za Podjetništvo in Management Malih Podjetij <Maribor>
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
UVK Verlagsgesellschaft mbH
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bergische Universität Wuppertal / Fachgebiet Produktsicherheit und Qualitätswesen
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
109
International journal of productivity and quality management : IJPQM
82
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
58
Total quality management & business excellence
49
Quality management journal : QMJ
48
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of production research
27
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
20
Health care management review : HCM review
19
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
International journal of six sigma and competitive advantage : IJSSCA
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
International journal of production economics
14
Journal of air transport management
14
European research studies
13
International journal of business information systems : IJBIS
13
European journal of operational research : EJOR
12
International journal of services, economics and management
12
Service business
12
SpringerLink / Bücher
12
Business process management journal
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
2,774
USB Cologne (EcoSocSci)
21
USB Cologne (business full texts)
2
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1
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
4
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
5
The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
Saved in:
6
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
7
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
8
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Saved in:
9
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
10
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
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