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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose; Tamimi, Nabil - In: Journal of internet commerce 12 (2013) 1/4, pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
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The effect of small audit firms’ failure to remediate the PCAOB’s quality control criticisms on audit market segmentation
Carlisle, Melissa; Yu, Wei; Church, Bryan K. - In: Journal of accounting and public policy 41 (2022) 5, pp. 1-20
Persistent link: https://www.econbiz.de/10013429263
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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
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Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias; Wihlborg, Elin; Örnerheim, Mattias - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
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Quality governance of human aspects of quality initiatives in the public service sector
Mukhtar, Ramlah; Ali, Noor Azman - In: Verslo ir teisės aktualijos : mokslo darbai 6 (2011) 1, pp. 111-128
Persistent link: https://www.econbiz.de/10009579065
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Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Vakalopoulou, Melpomeni A.; Tsiotras, George; … - In: Benchmarking : an international journal ; BIJ 20 (2013) 6, pp. 744-764
Persistent link: https://www.econbiz.de/10010197627
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Bessant's continuous improvement model : revisiting and revising
Fryer, Karen; Ogden, Susan; Anthony, Jiju - In: International journal of public sector management : IJPSM 26 (2013) 6, pp. 481-494
Persistent link: https://www.econbiz.de/10009792441