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Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam
Liang, Chih-Chin; Nguyen, Ngoc Ly - In: Electronic commerce research 18 (2018) 3, pp. 629-646
Persistent link: https://www.econbiz.de/10011901704
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Clusters of elements for quality assurance of health worker protection measures in times of COVID-19 pandemic
Orzeł, Bartosz; Wolniak, Radosław - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-14
The COVID-19 (coronavirus disease) pandemic has had a significant impact on the healthcare delivery system worldwide. Many pre-pandemic norms, standards, and methods of providing medical services in most medical facilities had to be changed and re-evaluated. Many of them will likely stay changed...
Persistent link: https://www.econbiz.de/10012602101
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Service quality as determinant of customer satisfaction
Đukić, Suzana; Kijevčanin, Velida - In: Facta Universitatis / Series economics and organization … 9 (2012) 3, pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
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The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim; Abdussakir, Abdussakir; Djakfar, Muhammad - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
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Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar; Shadnoush, Nosratoollah; Nameghi, … - In: International journal of services and operations … 42 (2022) 1, pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
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Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh; Hejaz, Amir Razavi; … - In: International journal of services, economics and management 11 (2020) 2, pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
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Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475