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Basic Health Units services quality assessment through Kano and SERVQUAL models

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Employee perceptions of service quality based on hospital quality improvement strategy

Tsai, Yafang; Wu, Shih-Wang; Tsai, Yi-Hua - In: International journal of management, economics and … 7 (2018), pp. 13-25

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Improving service quality in healthcare organisations through geomarketing statistical tools

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Exploring factors affecting service quality of ERP on cloud : a revelatory case study

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Examining enterprise resource planning post implementation and employees' performance in Smalland medium enterprises using DeLone and McLean's information system success model

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Evaluating healthcare process improvement for patient callbacks

Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66

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Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

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Application of integrated Lean Six Sigma quality healthcare system practice in Indian healthcare

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Healthcare system quality indicators : the complexity perspective

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Quality health care strategies in the improvement of service delivery at the national referral hospitals in Kenya

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