activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute … the hotels that have implemented TQM are more satisfied. The biggest difference concerning the guest satisfaction with the …

quality of the received service depends on the level of performers' involvement. Actually, in rural tourism, at boarding …

university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … empathy, reliability, and timeliness significantly influenced student satisfaction. Specifically, reliability is most …

–intensive fields, such as tourism. Croatia should, as a country which declared itself tourism country, as soon as possible apply the … the development of tourism without a strategically placed system of management of human resources. Since tourism, as a …