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Using Cox regression to model customer time to churn in the wireless telecommunications industry
Wong, Ken Kwong-kay - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 37-43
Persistent link: https://www.econbiz.de/10009233560
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting : an application in financial services
Benoit, Dries F.; Van den Poel, Dirk - 2009
Persistent link: https://www.econbiz.de/10003815917
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Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers
Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116
Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...
Persistent link: https://www.econbiz.de/10014304633
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
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Predicting customer satisfaction towards mobile value-added services : an application of multiple regression
Jasrai, Lokesh - In: The IUP journal of marketing management : IJMM 13 (2014) 1, pp. 29-44
Persistent link: https://www.econbiz.de/10010347451
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Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie; Evans, Jody; Hickman, Melissa - In: Journal of retailing and consumer services 15 (2008) 5, pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
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What constitutes excellent user experience in online consumers' return services?
Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304
Persistent link: https://www.econbiz.de/10012503577
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A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva; Garga, Pawan - In: Manthan : journal of commerce and management 7 (2020) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
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An assessment of loyalty of bank customers
Aggarwal, Rashmi - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 79-87
Persistent link: https://www.econbiz.de/10011656294