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~subject:"Relationship marketing"
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Kontrolle ist gut, Vertrauen i...
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Subject
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Relationship marketing
Consumer behaviour
82,028
Konsumentenverhalten
79,548
Vertrauen
16,819
Confidence
16,203
Theorie
10,852
Theory
10,649
Beziehungsmarketing
9,675
Brand management
7,584
Markenführung
7,542
Brand image
6,677
Markenimage
6,635
Customer satisfaction
5,973
Kundenzufriedenheit
5,769
Online-Handel
5,582
Online retailing
5,570
USA
5,315
United States
5,044
Social Web
4,907
Social web
4,905
Deutschland
4,901
Experiment
4,831
Service quality
4,760
Dienstleistungsqualität
4,650
Germany
4,575
Online-Marketing
4,495
Internet marketing
4,486
Brand
4,273
Markenartikel
4,263
Einzelhandel
4,136
Retail trade
4,101
Electronic Commerce
3,944
E-commerce
3,812
Werbewirkung
3,608
Advertising effects
3,570
Verbraucherverhalten
3,570
Emotion
3,343
Advertising
3,049
Werbung
2,951
Privater Konsum
2,856
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Undetermined
4,794
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1,541
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Article
8,034
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1,699
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4
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1
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7,423
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229
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98
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research-article
58
Case study
34
Fallstudie
34
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24
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24
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21
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18
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17
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17
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17
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16
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15
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4
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Han, Heesup
42
Hollebeek, Linda D.
34
Mattila, Anna S.
30
Verhoef, Peter C.
26
Huber, Frank
24
Kumar, V.
24
Loureiro, Sandra Maria Correia
24
Rather, Raouf Ahmad
21
Klaus, Philipp
20
Prentice, Catherine
19
Bang, Nguyen
18
Svensson, Göran
18
Ahn, Jiseon
17
Usman, Osly
17
Bruhn, Manfred
16
Gil Saura, Irene
16
Grewal, Dhruv
16
Khan, Imran
16
So, Kevin Kam Fung
16
Wangenheim, Florian von
16
Balaji, M. S.
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Sesé, F. Javier
15
Swoboda, Bernhard
15
Wong, IpKin Anthony
15
Evanschitzky, Heiner
14
Foscht, Thomas
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Veloutsou, Cleopatra
14
Bilgihan, Anil
13
Das, Gopal
13
King, Ceridwyn
13
McDonald, Heath
13
Rahman, Zillur
13
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American Marketing Association
8
Springer Fachmedien Wiesbaden
8
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
De Gruyter Oldenbourg
2
Edward Elgar Publishing
2
Friedrich-Schiller-Universität Jena
2
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Erasmus Research Institute of Management
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Intergovernmental Maritime Consultative Organization
1
Kanada / Department of Industry, Trade and Commerce
1
Landesanstalt für Medien Nordrhein-Westfalen
1
Leipziger Universitätsverlag GmbH
1
Logos Verlag Berlin
1
Manz'sche Verlags- und Universitätsbuchhandlung
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Nomos Verlagsgesellschaft
1
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Published in...
All
Journal of retailing and consumer services
475
Journal of business research : JBR
380
International journal of hospitality management
171
The journal of services marketing
140
The journal of product & brand management
98
Journal of the Academy of Marketing Science
91
Industrial marketing management : the international journal for industrial and high-tech firms
85
The journal of brand management : an international journal
84
Cogent business & management
76
Journal of hospitality marketing & management
76
Psychology & marketing
76
The service industries journal
76
Asia Pacific journal of marketing and logistics
75
Journal of strategic marketing
73
International journal of contemporary hospitality management
72
Journal of travel and tourism marketing
71
Journal of retailing
68
Journal of service management
64
Journal of service research : JSR
62
European journal of marketing : EJM
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Services marketing quarterly
56
Marketing intelligence & planning
55
The international review of retail, distribution and consumer research
54
Journal of marketing
53
SpringerLink / Bücher
51
Tourism management : research, policies, practice
51
The international journal of bank marketing : IJBM
50
International journal of retail & distribution management
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
The journal of business & industrial marketing
45
International journal of electronic marketing and retailing : IJEMR
44
International journal of internet marketing and advertising : IJIMA
44
International journal of retail and distribution management
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
42
Service business
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
38
International journal of electronic customer relationship management : IJECRM
37
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Source
All
ECONIS (ZBW)
9,657
Other ZBW resources
78
BASE
2
USB Cologne (EcoSocSci)
1
Showing
1
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9,738
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date (oldest first)
1
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Individual service providers versus the firm: where do customer loyalties lie?
Crutchfield, Tammy Neal
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 19-44
Persistent link: https://www.econbiz.de/10003660761
Saved in:
4
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
5
Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad
- In:
Journal of global marketing
32
(
2019
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
Saved in:
6
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
7
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
8
Vertrauensmanagement: Kontrolle ist gut, Vertrauen ist besser : ein Plädoyer für Vertrauensmanagement als zentrale Aufgabe integrierter Unternehmenskommunikation von Dienstleistung...
Allgäuer, Jörg E.
-
2009
-
Orig.-Ausg.
Persistent link: https://www.econbiz.de/10003823566
Saved in:
9
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
10
Die Bedeutung von Vertrauen für die Interaktionsbeziehungen zwischen Dienstleistungsanbietern und -nachfragern
Ahlert, Dieter
;
Kenning, Peter
;
Petermann, Franz
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 279-298)
.
2001
Persistent link: https://www.econbiz.de/10001555430
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