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An Alternative to Online Travel Agencies for Retention of Hotel Customers

Bonazzi, Riccardo - 2018

This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...

Persistent link: https://www.econbiz.de/10012908267

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

Customer behaviour-online travel industry in India

Arora, Shivani - In: SocioEconomic challenges : SEC 3 (2019) 1, pp. 90-98

Persistent link: https://www.econbiz.de/10012114936

The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context

Lin, Hsin-hui - In: The service industries journal 32 (2012) 11, pp. 1865-1882

Persistent link: https://www.econbiz.de/10009582169

Online engagement in investments of online travel agencies : a game-theoretic approach

Zheng, Xiabing; Guo, Xiaolong - In: Journal of electronic commerce research : JECR 17 (2016) 3, pp. 256-265

Persistent link: https://www.econbiz.de/10011563213

The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry

Elissar, Toufily; M., Arcand; J., Legault; L., Ricard - In: Inventi impact: retailing & consumer services (2016) 4, pp. 221-231

Persistent link: https://www.econbiz.de/10011675396

Hotels and online travel agencies : power or trust for a competitive long-term relationship

Iazzi, Antonio; Trio, Oronzo; Gravili, Silvia - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 115-126

Persistent link: https://www.econbiz.de/10011745949

Do switching barriers exist in the online travel agencies

Huang, Leo; Chang, William; Chen, Chia-Wen - In: Inventi impact: supply chain & logistics (2017) 3, pp. 123-129

Persistent link: https://www.econbiz.de/10011754182

Consumer value co-creation in online business : the case of global travel services

Smaliukiene, Rasa; Lai, Chi-Shiun; Sizovaite, Indre - In: Journal of business economics and management 16 (2015) 2, pp. 325-339

Persistent link: https://www.econbiz.de/10011515954

Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China

Gao, Lingling; Bai, Xuesong - In: Journal of retailing and consumer services 21 (2014) 4, pp. 653-665

Persistent link: https://www.econbiz.de/10010388513

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