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Procedural justice in managerial performance evaluation : effects of subjectivity, relationship quality, and voice opportunity
Bellavance, François; Landry, Suzanne; Schiehll, Eduardo - In: The British accounting review : the journal of the … 45 (2013) 3, pp. 149-166
Persistent link: https://www.econbiz.de/10010192708
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Relationships and trust in perceiving price fairness : an exploratory study
Hinner, Michael B. - In: Economics and business review 2 (2016) 2, pp. 54-73
Persistent link: https://www.econbiz.de/10011535216
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Moderation of doing and mastery orientations in relationships among justice, commitment, and trust : a cross-cultural perspective
Jiang, Zhou; Gollan, Paul J.; Brooks, Gordon - In: Cross cultural management : an international journal 22 (2015) 1, pp. 42-67
Persistent link: https://www.econbiz.de/10010518769
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen; Klaus, Philipp; Simkin, Lyndon - In: The journal of services marketing 28 (2014) 6, pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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Revenue management, pricing and the consumer
McMahon-Beattie, Una; McEntee, Mairead; McKenna, Robert; … - In: Journal of revenue and pricing management 15 (2016) 3/4, pp. 299-305
Persistent link: https://www.econbiz.de/10011571811
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Consumer complaint behavior in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa; Gijón, Covadonga; Pérez … - 2014
This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...
Persistent link: https://www.econbiz.de/10010395245