Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Tell it like it is : the effec...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
13
Brand management
9
Markenführung
9
Customer satisfaction
7
Kundenzufriedenheit
7
Einzelhandel
6
Retail trade
6
Social Web
6
Social web
6
Beschwerdemanagement
5
Complaint management
5
Dienstleistungsqualität
5
Service quality
5
Viral marketing
5
Virales Marketing
5
Brand
4
Brand image
4
Confidence
4
E-commerce
4
Electronic Commerce
4
Internet marketing
4
Markenartikel
4
Markenimage
4
Online-Marketing
4
Vertrauen
4
Customer service
3
Embarrassment
3
Emotion
3
Experiment
3
Kundenservice
3
Online retailing
3
Online-Handel
3
Selbstbedienung
3
Self-service
3
Arbeitskräfte
2
Collaborative consumption
2
Corporate Social Responsibility
2
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
11
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
13
Author
All
Breazeale, Michael
7
Esmark Jones, Carol L.
4
Stevens, Jennifer L.
4
Fournier, Susan
3
Hancock, Tyler
2
Spaid, Brian I.
2
White, Allyn
2
Avery, Jill
1
Breazeale, Mike
1
Collier, Joel E.
1
Fetscherin, Marc
1
Gleim, Mark R.
1
Johnson, Catherine M.
1
Kazandjian, Brett
1
Loureiro, Sandra Maria Correia
1
Miranda, Francisco J.
1
O'Neill, Bonnie S.
1
Ow, Terence T.
1
Stevens, Jennifer Sustersic
1
Voorhees, Clay M.
1
Waites, Stacie
1
Waites, Stacie F.
1
Webster, Cynthia
1
more ...
less ...
Published in...
All
Consumer-brand relationships : theory and practice
2
The journal of services marketing
2
Business horizons
1
Journal of business research : JBR
1
Journal of consumer marketing
1
Journal of organizational computing and electronic commerce
1
Journal of service management
1
Marketing letters : a journal of research in marketing
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
2
Title redacted : the impact of negative online review censorship
Stevens, Jennifer L.
;
Esmark Jones, Carol L.
; …
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 570-585
Persistent link: https://www.econbiz.de/10013393663
Saved in:
3
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
4
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
5
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
Saved in:
6
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
7
Blockchain : a game changer for marketers?
Gleim, Mark R.
;
Stevens, Jennifer L.
- In:
Marketing letters : a journal of research in marketing
32
(
2021
)
1
,
pp. 123-128
Persistent link: https://www.econbiz.de/10012488859
Saved in:
8
Strong brands, strong relationships
Fournier, Susan
(
contributor
); …
-
2015
Persistent link: https://www.econbiz.de/10011297035
Saved in:
9
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
10
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
