//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumers’ reactions to unsubs...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
Customer satisfaction
33
Consumer behaviour
28
Kundenzufriedenheit
26
Konsumentenverhalten
25
Service quality
22
Dienstleistungsqualität
20
Beziehungsmarketing
14
Sweden
10
Einzelhandel
9
Innovation
9
Marketing management
9
Marketingmanagement
9
Retail trade
9
Schweden
9
Customer service
8
Kundenservice
8
Service encounters
7
customer satisfaction
7
Dienstleistungssektor
6
Emotion
6
Innovation management
6
Innovationsmanagement
6
Service industry
6
Arbeitszufriedenheit
5
Decision
5
Entscheidung
5
Job satisfaction
5
Satisfaction
5
Dienstleistungsberufe
4
Loyalty
4
Loyalty programs
4
Robot
4
Roboter
4
Service workers
4
Theory
4
Werbung
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
14
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Aufsatz im Buch
1
Book section
1
conceptual-paper
1
Language
All
English
15
Author
All
Söderlund, Magnus
10
Mattsson, Jan
6
Colliander, Jonas
2
Berg, Hanna
1
Charters, Kathleen
1
Ehnsiö, Rikard
1
Helmersson, Helge
1
McColl, Rod
1
Oikarinen, Eeva-Liisa
1
Ringbo, Joel
1
Standing, Craig
1
Szugalski, Stefan
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
4
Journal of strategic marketing
2
Innovation and the creative process : towards innovation with care
1
Journal of service management
1
Management Decision
1
Managing customer relationships on the Internet
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The international review of retail, distribution and consumer research
1
The journal of business strategy
1
The journal of consumer marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Other ZBW resources
1
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
2
Intentions as indicators of the future of customer relationships: an Internet marketing application
Söderlund, Magnus
- In:
Managing customer relationships on the Internet
,
(pp. 121-136)
.
2006
Persistent link: https://www.econbiz.de/10003242397
Saved in:
3
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
4
Strategy by bottom-up abstractions of the customer interface
Mattsson, Jan
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 391-399
Persistent link: https://www.econbiz.de/10003797125
Saved in:
5
Customer Relationship Management (CRM) as innovation : taking care of the right customers
Mattsson, Jan
- In:
Innovation and the creative process : towards …
,
(pp. 48-56)
.
2008
Persistent link: https://www.econbiz.de/10003596259
Saved in:
6
Consumers as masters and slaves in the store : an examination of perceived control, emotions, and loyalty
Söderlund, Magnus
- In:
The European retail digest : the authoritative guide to …
54
(
2007/08
),
pp. 42-47
Persistent link: https://www.econbiz.de/10003530363
Saved in:
7
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
8
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
Saved in:
9
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
10
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->