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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You; Liang, Zhehao; Wang, Yawei; Chang, Yaping - In: International journal of hospitality management 115 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
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The value of psychological ownership : how buy-online-and-pick-up-in-store enhances consumer loyalty
Li, You; Chang, Yaping; Li, Zhen; Geng, Lixiao - In: European journal of marketing 58 (2024) 1, pp. 119-142
Persistent link: https://www.econbiz.de/10014466296
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Social robots: partner or intruder in the home? : the roles of self-construal, social support, and relationship intrusion in consumer preference
Chang, Yaping; Gao, Yajie; Zhu, Donghong; Safeer, Asif Ali - In: Technological forecasting & social change : an … 197 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014468878
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Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong; Sun, Hui; Chang, Ya Ping - In: Journal of retailing and consumer services 31 (2016), pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
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Seamless experience in the context of omnichannel shopping : scale development and empirical validation
Chang, Ya Ping; Li, Jingwen - In: Journal of retailing and consumer services 64 (2022), pp. 1-20
Persistent link: https://www.econbiz.de/10013209581
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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
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Illusionary progress in loyalty programs : magnitudes, reward distances, and step-size ambiguity
Bagchi, Rajesh; Li, Xingbo - In: Journal of consumer research : JCR ; an … 37 (2010/11) 5, pp. 888-901
Persistent link: https://www.econbiz.de/10008856956
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Lower-tier visibility in supplier relationship management : issues and illustrative industry practices
Olorunniwo, Festus; Jolayemi, Joel; Fan, Chunxing; Li, … - In: Journal of business and economic perspectives 39 (2013) 1, pp. 7-18
Persistent link: https://www.econbiz.de/10010258598
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Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping; Yen, Chih-Lun; Liu, Tingting - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 550-570
Persistent link: https://www.econbiz.de/10012256151