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Retail trade
Consumer behaviour
24
Konsumentenverhalten
24
Beziehungsmarketing
19
Relationship marketing
19
Dienstleistungssektor
9
Dienstleistung
8
Dienstleistungsmarketing
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Einzelhandel
8
Service industry
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Services marketing
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Kundenintegration
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Services
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Customer integration
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Customer satisfaction
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Kundenzufriedenheit
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Deutschland
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Dienstleistungsqualität
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Germany
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Interaktion
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Lieferantenmanagement
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Service quality
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Supplier relationship management
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Theorie
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Theory
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Integration
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Share Economy
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Sharing economy
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Betriebliche Wertschöpfung
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Customer service
3
Dienstleistungsmanagement
3
Food retailing
3
Kundenmanagement
3
Kundenservice
3
Lebensmitteleinzelhandel
3
Lieferkette
3
Preismanagement
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Pricing strategy
3
Retailing
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Benoit, Sabine
7
Ahlbom, Carl-Philip
2
Grewal, Dhruv
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Klose, Sonja
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Abosag, Ibrahim
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Altrichter, Birgit
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Ettinger, Andreas
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Evanschitzky, Heiner
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Faßnacht, Martin
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Fombelle, Paul W.
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Gruber, Thorsten
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Guha, Abhijit
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Gustafsson, Anders
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Hirschhausen, Marcella von
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Jenkins, Mason R.
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Kienzler, Mario
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Kowalkowski, Christian
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Mattmüller, Roland
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Moeller, Sabine
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Noble, Stephanie M.
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Nordfält, Jens
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Sidaoui, Karim
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Journal of business research : JBR
3
Journal of retailing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Strategisches Marketingmanagement
1
The journal of services marketing
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ECONIS (ZBW)
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Intuitive pricing by independent store managers : challenging beliefs and practices
Benoit, Sabine
;
Kienzler, Mario
;
Kowalkowski, Christian
- In:
Journal of business research : JBR
115
(
2020
),
pp. 70-84
Persistent link: https://www.econbiz.de/10012270836
Saved in:
2
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
3
Customer deviance : a framework, prevention strategies, and opportunities for future research
Fombelle, Paul W.
;
Voorhees, Clay M.
;
Jenkins, Mason R.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 387-400
Persistent link: https://www.econbiz.de/10012257631
Saved in:
4
Performance Management im Luxusgüterhandel : Entwicklung eines Kennzahlensystems für das Management von Luxusgeschäften
Hirschhausen, Marcella von
-
2018
Persistent link: https://www.econbiz.de/10011911664
Saved in:
5
Retail format selection in on-the-go shopping situations
Benoit, Sabine
;
Evanschitzky, Heiner
;
Teller, Christoph
- In:
Journal of business research : JBR
100
(
2019
),
pp. 268-278
Persistent link: https://www.econbiz.de/10012023802
Saved in:
6
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
7
Autonomous stores : how levels of in-store automation affect store patronage
Benoit, Sabine
;
Altrichter, Birgit
;
Grewal, Dhruv
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10015065164
Saved in:
8
Defensive relationship marketing : avoiding decreasing sales from customers in consumer goods mass markets
Moeller, Sabine
;
Faßnacht, Martin
;
Klose, Sonja
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003770085
Saved in:
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