//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ein Ansatz zur Messung von Nac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Retail trade
Konsumentenverhalten
79,693
Consumer behaviour
79,677
Marktforschung
12,300
Theorie
10,514
Theory
10,480
Beziehungsmarketing
9,837
Relationship marketing
9,833
Markenführung
7,574
Brand management
7,571
Markenimage
6,723
Brand image
6,698
Market research
6,553
Kundenzufriedenheit
6,107
Customer satisfaction
6,103
Online retailing
5,630
Online-Handel
5,630
Deutschland
5,277
USA
5,128
Dienstleistungsqualität
5,015
Service quality
5,015
United States
4,963
Social Web
4,899
Social web
4,899
Germany
4,768
Online-Marketing
4,604
Internet marketing
4,577
Markenartikel
4,442
Brand
4,363
Einzelhandel
4,311
Verbraucherverhalten
3,923
Electronic Commerce
3,765
Werbewirkung
3,706
Advertising effects
3,680
E-commerce
3,620
Experiment
3,424
Emotion
3,304
Marketingmanagement
3,180
Werbung
3,152
Marketing management
3,131
more ...
less ...
Online availability
All
Undetermined
1,922
Free
707
Type of publication
All
Article
3,223
Book / Working Paper
940
Journal
9
Type of publication (narrower categories)
All
Article in journal
3,027
Aufsatz in Zeitschrift
3,027
Aufsatz im Buch
201
Book section
201
Graue Literatur
193
Non-commercial literature
193
Hochschulschrift
124
Arbeitspapier
122
Working Paper
122
Thesis
91
Conference paper
50
Konferenzbeitrag
50
Collection of articles of several authors
45
Sammelwerk
45
Aufsatzsammlung
30
Bibliografie enthalten
27
Bibliography included
27
Konferenzschrift
15
Case study
12
Fallstudie
12
Collection of articles written by one author
11
Sammlung
11
Conference proceedings
7
Market information
7
Marktinformation
7
Statistics
5
Statistik
5
Amtsdruckschrift
4
Government document
4
Handbook
3
Handbuch
3
Accompanied by computer file
2
Elektronischer Datenträger als Beilage
2
Lehrbuch
2
Reprint
2
Textbook
2
Advisory report
1
Bericht
1
Bibliografie
1
CD-ROM, DVD
1
more ...
less ...
Language
All
English
3,964
German
189
Italian
4
Polish
4
French
3
Norwegian
3
Danish
2
Spanish
2
Swedish
2
Czech
1
Dutch
1
Russian
1
more ...
less ...
Author
All
Grewal, Dhruv
28
Gázquez-Abad, Juan Carlos
24
Pantano, Eleonora
21
Martínez-López, Francisco J.
20
Schramm-Klein, Hanna
20
Das, Gopal
17
Swoboda, Bernhard
17
Gijsbrechts, Els
16
Zielke, Stephan
15
Roggeveen, Anne L.
14
Steinmann, Sascha
13
Gil Saura, Irene
12
Khare, Arpita
12
Rajagopal
12
Sands, Sean
12
Ailawadi, Kusum L.
11
Brengman, Malaika
11
Campo, Katia
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Richards, Timothy J.
11
Willems, Kim
11
Chintagunta, Pradeep K.
10
Geyskens, Inge
10
Teller, Christoph
10
Wagner, Gerhard
10
Chebat, Jean-Charles
9
Dekimpe, Marnik G.
9
Dennis, Charles
9
Gielens, Katrijn
9
Rabinovich, Elliot
9
Rudolph, Thomas
9
Stobart, Jon
9
Verhoef, Peter C.
9
Bang, Nguyen
8
Breugelmans, Els
8
Calvo-Porral, Cristina
8
Ieva, Marco
8
Loureiro, Sandra Maria Correia
8
Lévy Mangin, Jean-Pierre
8
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
National Bureau of Economic Research
3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
Nordic Council of Ministers
2
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Betriebswirtschaftliche Beratungsstelle für den Einzelhandel <Köln>
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
Institut für Handelsmanagement <Münster (Westf)>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
Kanada / Statistics Canada
1
London School of Economics and Political Science
1
Maastricht Research School of Economics of Technology and Organizations
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
471
Journal of retailing
145
Journal of business research : JBR
121
International journal of retail & distribution management
120
The international review of retail, distribution and consumer research
114
International journal of retail and distribution management
67
International journal of electronic marketing and retailing : IJEMR
36
European journal of operational research : EJOR
34
Psychology & marketing
32
Management science : journal of the Institute for Operations Research and the Management Sciences
30
European journal of marketing : EJM
27
Marketing intelligence & planning
25
Journal of the Academy of Marketing Science
23
International journal of consumer studies
22
Journal of marketing
21
The journal of services marketing
21
International journal of production economics
19
SpringerLink / Bücher
19
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
18
The journal of consumer marketing
18
Asia Pacific journal of marketing and logistics
17
European retail research
17
Journal of strategic marketing
17
Marketing : ZFP ; journal of research and management
17
International journal of Indian culture and business management
16
Cogent business & management
15
International journal of production research
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
Journal of marketing research : JMR
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Journal of fashion marketing and management
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Manufacturing & service operations management : M & SOM
13
Technological forecasting & social change : an international journal
13
The service industries journal
13
Springer Proceedings in Business and Economics
12
The journal of product & brand management
12
Australasian marketing journal
11
more ...
less ...
Source
All
ECONIS (ZBW)
4,169
USB Cologne (EcoSocSci)
3
Showing
1
-
10
of
4,172
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
2
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
3
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
4
Verkaufstechniken für ein erfolgreiches Kundengespräch im Einzelhandel
Bauer, Hans H.
;
Huber, Frank
;
Martin, Isabel
-
2007
Persistent link: https://www.econbiz.de/10003427962
Saved in:
5
Product recommendations in e-commerce retailing applications
Knotzer, Nicolas
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003597451
Saved in:
6
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
7
When kiosk retailing intimidates shoppers
Bui, M̃y
;
Krishen, Anjala S.
;
LaTour, Michael S.
- In:
Journal of advertising research
52
(
2012
)
3
,
pp. 346-363
Persistent link: https://www.econbiz.de/10009663633
Saved in:
8
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
9
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
10
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->