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Retail trade
Dienstleistung
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Parasuraman, A.
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Berry, Leonard L.
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Bridges, Cheryl H.
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Grewal, Dhruv
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Kaltcheva, Velitchka D.
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Journal of retailing
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
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Personality-relatedness and reciprocity framework for analyzing retailer-consumer interactions
Kaltcheva, Velitchka D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 601-608
Persistent link: https://www.econbiz.de/10003854660
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2
Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.
;
Bolton, Ruth N.
;
Bridges, Cheryl H.
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
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3
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
4
The Fifth Industrial Revolution : how harmonious human-machine collaboration is triggering a retail and service [r]evolution
Noble, Stephanie M.
;
Mende, Martin
;
Grewal, Dhruv
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 199-208
Persistent link: https://www.econbiz.de/10013364276
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