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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; … - In: Journal of retailing 91 (2015) 2, pp. 358-369
Persistent link: https://www.econbiz.de/10011309647
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Understanding the long-term implications of retailer returns in business-to-business relationships
Beitelspacher, Lauren Skinner; Baker, Thomas L.; Rapp, Adam - In: Journal of the Academy of Marketing Science 46 (2018) 2, pp. 252-272
Persistent link: https://www.econbiz.de/10011844791
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Antecedents and consequences of liking in retail service relationships in China and Greece
Abosag, Ibrahim; Baker, Thomas L.; Hall, Kristina Lindsey; … - In: International business review : the official journal of … 26 (2017) 3, pp. 566-578
Persistent link: https://www.econbiz.de/10011712282
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Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.; Meyer, Tracy; Scribner, Lisa L. - In: Journal of hospitality marketing & management 18 (2009) 2/3, pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
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The role of delight in driving repurchase intentions
Meyer, Tracy; Barnes, Donald C.; Friend, Scott B. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 61-71
Persistent link: https://www.econbiz.de/10011690136