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Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty
Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns; Haug, James C.; Huckabee, Allen - In: Journal of internet commerce 18 (2019) 2, pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
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Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid; Sosianika, Adila - In: International journal of electronic marketing and … 10 (2019) 4, pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
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Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh; Veer, Nitin; Mahajan, Yogesh; Siggia, Dario - In: Journal of Asia Business Studies 17 (2023) 5, pp. 911-926
Persistent link: https://www.econbiz.de/10014432773