//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Risk considerations in the man...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Retail trade
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
9
Portfolio selection
6
Portfolio-Management
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer value
5
Einzelhandel
5
Kundenwert
5
Market segmentation
5
Marketing management
5
Marketingmanagement
5
Marktsegmentierung
5
Einzelhandelspreis
4
Experience
4
Retail price
4
Theorie
4
Theory
4
USA
4
United States
4
Customer integration
3
Customer service
3
Kundenintegration
3
Kundenservice
3
Marketing
3
Welt
3
World
3
Autobiography
2
Brand
2
Brand management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer behavior
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
5
Author
All
Bolton, Ruth N.
5
Gustafsson, Anders
3
Tarasi, Crina O.
3
Witell, Lars
3
Berry, Leonard L.
1
Bridges, Cheryl H.
1
Meyer, Jeffrey
1
Parasuraman, A.
1
more ...
less ...
Published in...
All
Journal of retailing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Special issue: service excellence
Bolton, Ruth N.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003438184
Saved in:
5
Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.
;
Bolton, Ruth N.
;
Bridges, Cheryl H.
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->