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Impacts of Customer Orientation, Service Orientation, Service Quality, Service Encounter Quality and Perceived Value Towards Customers Satisfaction and Behavioural Intention : In R...

Ming, Lau - 2013

Does customer satisfaction and behavioural intention directly influence by customer orientation, service orientation, service quality, service encounter quality, perceived value towards? In order to address this question, a survey was conducted in different grocery stores across the city. At the...

Persistent link: https://www.econbiz.de/10013073760