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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects

Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17

Persistent link: https://www.econbiz.de/10012241921

Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai

Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146

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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12

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Effects of customer gender and mode of dress on service response received in retail establishments

Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259

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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries

Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716

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Aesthetic labor and visible diversity : the role in retailing service encounters

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The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores

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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

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The influence of after sales services on marketing performance in the retail sector in Botswana

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The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

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