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~subject:"Roboter"
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The Role of Metaperception on...
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Roboter
Consumer behaviour
38
Konsumentenverhalten
30
Service quality
29
Dienstleistungsqualität
28
Dienstleistungssektor
27
Customer satisfaction
22
Service industry
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Singapore
17
Artificial intelligence
15
Kundenzufriedenheit
15
Künstliche Intelligenz
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Marketing
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Singapur
15
Customer service
14
Kundenservice
14
Dienstleistung
13
Services marketing
13
Beziehungsmarketing
12
Dienstleistungsmarketing
12
Relationship marketing
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Robot
12
Digitization
9
Satisfaction
9
Services
9
Beschwerdemanagement
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Bibliometrics
8
Bibliometrie
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Complaint management
8
Digitalisierung
7
Brand management
6
Service robots
6
Social Web
6
Social web
6
Zufriedenheit
6
AI
5
Airline
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B-to-B-Marketing
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Wirtz, Jochen
12
Kunz, Werner H.
5
Paluch, Stefanie
5
Pitardi, Valentina
4
Kim, Hyunsu
2
So, Kevin Kam Fung
2
Borghi, Matteo
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Chew, Patricia Y. P.
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Ding, Xin
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Fang, Xiang
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Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
Italian journal of marketing : ITJM
1
Journal of service management
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
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1
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
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2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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3
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
4
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
5
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
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6
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
7
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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8
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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9
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
10
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
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