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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

To measure the business performance through cloud computing adoption in Indian scenario : structural equation modelling

Priyadshinee, Pragati; Jha, Manoj Kumar; Raut, Rakesh D.; … - In: International journal of business information systems : … 28 (2018) 4, pp. 468-503

Persistent link: https://www.econbiz.de/10011924322

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Construct validation and exploration of turnover intentions of sales employees : evidences from India

Jain, Sarika; Nair, Shreekumar K. - In: International journal of Indian culture and business … 17 (2018) 2, pp. 169-184

Persistent link: https://www.econbiz.de/10011960174

Exploring impact of selected marketing strategies on the consumer lens

Almugari, Fatehi; Khaled, Amgad S. D.; Bajaj, Parul; … - In: International journal of business excellence : IJBEX 30 (2023) 2, pp. 160-182

Persistent link: https://www.econbiz.de/10014312854

The sway of sports shoe brand personality on brand loyalty considering gender as a moderator

Kumar, Satinder; Kumar, Anil - In: International journal of business and emerging markets … 15 (2023) 3, pp. 240-266

Persistent link: https://www.econbiz.de/10014312876

The effect of human capital, employee performance on work process improvement and employee performance on work productivity on sustainable competitive advantage in Thai banks

Panamon Chantabutr; Sawat Wanarat - In: International journal of learning and intellectual capital 21 (2024) 1, pp. 6-29

Persistent link: https://www.econbiz.de/10015066834

Exploring impact of selected marketing strategies on the brand differentiation

Almugari, Fatehi; Alabsy, Nabil Mohamed; Khaled, Amgad S.D. - In: International journal of business innovation and … 28 (2022) 3, pp. 296-318

Persistent link: https://www.econbiz.de/10013343609

CRM index: an effective weapon for relationship enhancement

Agariya, Arun Kumar; Singh, Deepali - In: International Journal of Financial Services Management 6 (2013) 3, pp. 179-199

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

Persistent link: https://www.econbiz.de/10010816463

Validation of JIT performance measure model through structural equation modelling

Singh, Gurinder; Ahuja, Inderpreet Singh - In: International journal of process management and … 5 (2015) 2, pp. 211-228

Persistent link: https://www.econbiz.de/10011404075