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~subject:"SME"
~subject:"Service quality"
~subject:"Taiwan"
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SME
Service quality
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8
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Yang, Ching-chow
7
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2
Sukwadi, Ronald
2
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The service industries journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of industrial engineering and management : JIEM
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
2
Identification of customer delight for quality attributes and its applications
Yang, Ching-chow
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
Saved in:
3
Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
Saved in:
4
The effectiveness analysis of the practices in five quality management stages for SMEs
Yang, Ching-Chow
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 955-977
Persistent link: https://www.econbiz.de/10012256676
Saved in:
5
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
6
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
7
Exploration strategies and key activities for the system of environmental management
Yang, Ching-chow
;
Yang, King Jang
;
Peng, Shu-yun
- In:
Total quality management & business excellence : an …
22
(
2011
)
11
,
pp. 1179-1194
Persistent link: https://www.econbiz.de/10009411443
Saved in:
8
The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang
;
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Yang, …
- In:
International journal of six sigma and competitive …
4
(
2008/09
)
1
,
pp. 60-80
Persistent link: https://www.econbiz.de/10003733336
Saved in:
9
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
10
Supply chain performance based on the lean-agile operations and supplier-firm partnership : an empirical study on the garment industry in Indonesia
Sukwadi, Ronald
;
Wee, Hui Ming
;
Yang, Ching-chow
- In:
Journal of small business management : JSBM ; a joint …
51
(
2013
)
2
,
pp. 297-311
Persistent link: https://www.econbiz.de/10009740353
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