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Reflections on "social media : influencing customer satisfaction in B2B sales" and a research agenda

Nunan, Daniel; Sibai, Olivier; Schivinski, Bruno; … - In: Industrial marketing management : the international … 75 (2018), pp. 31-36

Persistent link: https://www.econbiz.de/10011963365

Social media : influencing customer satisfaction in B2B sales

Agnihotri, Raj; Dingus, Rebecca; Hu, Michael Y.; Krush, … - In: Industrial marketing management : the international … 53 (2016), pp. 172-180

Persistent link: https://www.econbiz.de/10011448094

An Emotion-Based Model of Salesperson Ethical Behaviors

Agnihotri, Raj; Rapp, Adam; Kothandaraman, Prabakar; … - In: Journal of Business Ethics 109 (2012) 2, pp. 243-257

Academic research studies examining the ethical attitudes and behaviors of salespeople have produced several frameworks that explore the ethical decision-making processes to which salespeople adhere when faced with ethical dilemmas. Past literature enriches our understanding; however, a critical...

Persistent link: https://www.econbiz.de/10010990077

Salesperson empathy, ethical behaviors, and sales performance : the moderating role of trust in one's manager

Agnihotri, Raj; Krush, Michael T. - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 164-174

Persistent link: https://www.econbiz.de/10010527062

Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management 39 (2019) 2, pp. 138-158

Persistent link: https://www.econbiz.de/10012200863

Measuring and testing the impact of interpersonal mentalizing skills on retail sales performance

Gabler, Colin B.; Vieira, Valter Afonso; Senra, Karin B.; … - In: Journal of personal selling & sales management 39 (2019) 3, pp. 222-237

Persistent link: https://www.econbiz.de/10012200876

Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict

Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 27-41

Persistent link: https://www.econbiz.de/10011690128

The interactive effects of goal orientation and leadership style on sales performance

Domingues, Juliano; Vieira, Valter Afonso; Agnihotri, Raj - In: Marketing letters : a journal of research in marketing 28 (2017) 4, pp. 637-649

Persistent link: https://www.econbiz.de/10011780891

Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India

Agnihotri, Raj; Trainor, Kevin J.; Itani, Omar S.; … - In: Journal of business research : JBR 81 (2017), pp. 144-154

Persistent link: https://www.econbiz.de/10011771648

Can salesperson guilt lead to more satisfied customers? : findings from India

Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961

Persistent link: https://www.econbiz.de/10011773559