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~subject:"Satisfaction"
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Subject
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Satisfaction
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,855
Dienstleistungsqualität
6,628
Relationship marketing
6,143
Beziehungsmarketing
6,098
Consumer behaviour
6,020
Konsumentenverhalten
5,853
Customer service
3,451
Kundenservice
3,058
customer satisfaction
1,295
Online-Handel
1,111
Online retailing
1,108
Job satisfaction
1,064
Arbeitszufriedenheit
1,063
Qualitätsmanagement
974
Quality management
946
Deutschland
932
Electronic Commerce
931
Germany
903
Emotion
901
E-commerce
892
Urlaubsverhalten
882
Holiday behaviour
881
Beschwerdemanagement
873
Complaint management
870
Einzelhandel
773
Retail trade
769
Vertrauen
737
Confidence
736
Hotel industry
686
Brand image
683
Tourism
682
Hotellerie
680
Brand management
676
Markenimage
676
Markenführung
667
Verbraucherzufriedenheit
661
Tourismus
660
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Undetermined
689
Free
175
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Article
1,012
Book / Working Paper
102
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Article in journal
971
Aufsatz in Zeitschrift
971
Graue Literatur
32
Non-commercial literature
32
Arbeitspapier
31
Working Paper
31
research-article
23
Aufsatz im Buch
16
Book section
16
Conference paper
11
Konferenzbeitrag
11
Hochschulschrift
3
Thesis
2
Case study
1
Fallstudie
1
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English
1,109
German
3
Spanish
1
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1
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Han, Heesup
11
Sirgy, M. Joseph
7
Svensson, Göran
7
Lee, Wang-Sheng
6
Gil Saura, Irene
5
Ladeira, Wagner Junior
5
McKinnish, Terra G.
5
Pérez, Andrea
5
Santini, Fernando de Oliveira
5
Aksoy, Lerzan
4
Altinay, Levent
4
Buoye, Alexander
4
Chen, Chun-Chu
4
Fatima, Johra Kayeser
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McColl-Kennedy, Janet R.
4
Oikarinen, Eeva-Liisa
4
Park, Eunil
4
Petrick, James F.
4
Rodríguez del Bosque, Ignacio A.
4
Ryu, Kisang
4
Schiele, Holger
4
Su, LuJun
4
Söderlund, Magnus
4
Yu, Grace B.
4
Ahn, Jiseon
3
Ali, Faizan
3
Alrawadieh, Zaid
3
Balaji, M. S.
3
Benjamin, Daniel J.
3
Bilgihan, Anil
3
Billström, Anders
3
Botti, Simona
3
Bujisic, Milos
3
Cervera-Taulet, Amparo
3
Chadi, Adrian
3
Chen, Xiaohong
3
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All
National Bureau of Economic Research
2
Erasmus Research Institute of Management
1
United States / Dept. of Agriculture / Economic Research Service
1
Published in...
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Journal of retailing and consumer services
62
International journal of hospitality management
54
Journal of business research : JBR
42
Tourism management : research, policies, practice
31
The journal of services marketing
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
20
Tourism management perspectives : TMP
18
Service business
17
International journal of contemporary hospitality management
13
Asia Pacific journal of marketing and logistics
11
International journal of bank marketing
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of hospitality and tourism insights
11
International journal of event and festival management
10
International journal of quality & reliability management
10
Journal of service management
10
International review on public and non-profit marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
The international journal of bank marketing : IJBM
9
International business and economics research journal
8
The journal of business & industrial marketing
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of vocational behavior
7
Tourism review
7
Cogent business & management
6
Enlightening tourism : ET ; a pathmaking journal
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of happiness and development
6
International journal of retail & distribution management
6
Journal of Services Marketing
6
Journal of air transport management
6
Journal of financial services marketing
6
Global business and finance review
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Journal of Islamic marketing
5
Journal of electronic commerce research : JECR
5
Journal of marketing analytics : JMA
5
Journal of travel and tourism marketing
5
Marketing intelligence & planning
5
Sport management review
5
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Source
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ECONIS (ZBW)
1,090
Other ZBW resources
23
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1
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1
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane
;
Moinier, Xavier
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
6
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
7
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
8
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
9
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
10
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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