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Quantitative comparison of service quality and recoverability measures
Qin, Hong; Prybutok, Victor R.; Zhou, Jun - In: International journal of services and standards 7 (2011) 2, pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
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Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong; Prybutok, Victor R. - In: Quality management journal : QMJ 15 (2008) 2, pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
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Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong; Prybutok, Victor R.; Peak, Daniel A. - In: International journal of services and standards 5 (2009) 4, pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
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Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong; Prybutok, Victor R.; Zhao, Qilan - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
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The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
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Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
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Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100
Persistent link: https://www.econbiz.de/10011976328