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~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service industry
USA
Unternehmenserfolg
Großbritannien
30,964
United Kingdom
30,836
Bibliometrics
13,350
Bibliometrie
13,278
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,715
United States
5,160
Relationship marketing
5,017
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5,016
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3,832
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3,820
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3,030
Theorie
3,017
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2,200
France
2,194
Innovation
2,182
EU countries
1,950
EU-Staaten
1,949
Estimation
1,928
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1,928
Customer service
1,774
Kundenservice
1,759
Welt
1,601
World
1,599
Japan
1,459
Firm performance
1,373
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,304
Vergleich
1,302
Qualitätsmanagement
1,220
Quality management
1,218
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Gallouj, Fai͏̈z
20
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Gustafsson, Anders
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
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12
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12
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11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
O'Cass, Aron
11
Rahman, Zillur
11
Sarno, Lucio
11
Walsh, Gianfranco
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
Savona, Maria
10
Williams, Colin C.
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Filatotchev, Igor
9
Han, Heesup
9
Huang, Ming-Hui
9
Kraus, Sascha
9
Raddats, Chris
9
Stare, Metka
9
Taylor, Mark P.
9
Wirtz, Jochen
9
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
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Instituto Nacional de Estadísticas <Santiago de Chile>
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3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
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1
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1
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1
Aserbaidschan / Statistika Komitäsi
1
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Published in...
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The service industries journal
277
Journal of business research : JBR
134
The journal of services marketing
103
Applied economics
90
International journal of hospitality management
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of production economics
69
Journal of international money and finance
66
Journal of service research : JSR
65
Journal of retailing and consumer services
63
Journal of service management
61
Service business
61
The international journal of human resource management
54
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
48
The American economic review
47
International journal of services technology and management
44
Services marketing quarterly
44
Regional studies
43
Structural change and economic dynamics : SC+ED
43
Applied financial economics
42
Technological forecasting & social change : an international journal
41
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
39
Applied economics letters
37
Economics of innovation and new technology
37
European journal of operational research : EJOR
37
International journal of services and operations management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
The journal of economic history
36
Economic modelling
35
The journal of business & industrial marketing
33
International journal of production research
31
Managing service quality : MSQ ; an international journal
31
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
Journal of the Academy of Marketing Science
30
The journal of finance : the journal of the American Finance Association
30
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
30
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ECONIS (ZBW)
11,486
USB Cologne (EcoSocSci)
1
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41
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41
Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal
- In:
South Asian journal of management : SAJM
21
(
2014
)
4
,
pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
Saved in:
42
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
43
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
44
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
45
"Yes, and ..." : what improv theater can teach service firms
Robson, Karen
;
Pitt, Leyland F.
;
Berthon, Pierre R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 357-362
Persistent link: https://www.econbiz.de/10011300903
Saved in:
46
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
47
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
48
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
49
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
50
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
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