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A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots

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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts

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Service 4.0 : Technology-Enabled Customer-Centric Supply Chains

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Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing...

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