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Service industry
Service quality
21,467
Dienstleistungsqualität
20,716
Qualitätsmanagement
16,726
Quality management
15,048
Peru
9,574
Customer satisfaction
6,546
Kundenzufriedenheit
6,347
Consumer behaviour
4,456
Konsumentenverhalten
4,408
Relationship marketing
4,131
Beziehungsmarketing
4,119
Theorie
3,127
Theory
3,074
Wirtschaftsprüfung
2,622
Financial audit
2,610
Deutschland
2,337
USA
2,289
Product quality
2,249
Produktqualität
2,236
United States
2,210
Krankenhaus
2,178
Germany
2,105
Hospital
2,095
Health care
1,817
Gesundheitsversorgung
1,786
Gesundheitswesen
1,598
Health care system
1,540
OTC market
1,258
OTC-Handel
1,257
Prozessmanagement
1,251
Standardisierung
1,213
Dienstleistungssektor
1,207
Standardization
1,206
Customer service
1,197
service quality
1,171
Business process management
1,143
Kundenservice
1,135
India
1,123
Indien
1,095
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Talib, Faisal
23
Rahman, Zillur
21
Qureshi, M. N.
15
Dahlgaard-Park, Su Mi
6
Wirtz, Jochen
6
Bruhn, Manfred
5
Cheng, T. C. E.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Lee, Peter K. C.
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Stauss, Bernd
5
Witell, Lars
5
Brady, Michael K.
4
Calabrese, Armando
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Kumar, Raj
4
Lee, Voon-Hsien
4
O'Cass, Aron
4
Odekerken-Schröder, Gaby
4
Ooi, Keng-boon
4
Psomas, Evangelos L.
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Antony, Jiju
3
Arshad, Arif Mohammad
3
Balouei Jamkhaneh, Hadi
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
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British Council
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Center for Leading Innovation & Cooperation
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Edward Elgar Publishing
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Erasmus Research Institute of Management
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
Fidschi
1
Forschungsgemeinschaft Qualitätssicherung
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
Institut für Betriebswirtschaft <Sankt Gallen>
1
International Conference on Services Management <North Cyprus)>
1
International Trade Centre
1
Internationale Organisation für Normung
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steria Mummert Consulting AG
1
UNCTAD
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
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The journal of services marketing
41
The service industries journal
37
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
20
Journal of service research
19
International journal of quality & reliability management
18
Services marketing quarterly
18
International journal of production economics
16
Service business
16
International journal of productivity and quality management : IJPQM
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
The TQM journal : the international review of organizational improvement
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
International journal of quality and service sciences
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
8
International journal of services and operations management : IJSOM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
International journal of business excellence
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
International journal of production research
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
Business process management journal
4
European journal of marketing
4
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ECONIS (ZBW)
1,190
RePEc
1
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1
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1,191
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date (oldest first)
1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Qualitätstechniken für die Dienstleistung : die D7
Hoeth, Ulrike
;
Schwarz, Wolfgang
-
2002
-
2. Auflage
Persistent link: https://www.econbiz.de/10001645195
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
5
Professionelles Qualitätsmanagement in Dienstleistungsunternehmen : mit TQM und Zertifizierung auf dem Weg zum kundenorientierten Unternehmen
Thienel, Albert
(
ed.
)
-
1997
Persistent link: https://www.econbiz.de/10000614636
Saved in:
6
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
7
Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
3
,
pp. 891-910
Persistent link: https://www.econbiz.de/10011304805
Saved in:
8
Managing service quality in multiple outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
9
ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
Saved in:
10
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
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