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Exteriorscape : physical surroundings of a service outlet in a shopping mall
Koo, Hyunjung; Kim, Shinyoung; Choi, Sunmee - In: Journal of global scholars of marketing science : … 25 (2015) 2, pp. 153-166
Persistent link: https://www.econbiz.de/10011302916
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Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett - In: International journal of quality and service sciences 5 (2013) 4, pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
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A visual interactive method for service prototyping
Bae, Dae Jung; Leem, Choon Seong - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 339-362
Persistent link: https://www.econbiz.de/10010389690
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The impact of service employees and servicescape on customers perception of quality improvement efforts
Nguyen, Nha; LeBlanc, Gaston - In: Athens journal of business & economics : AJBE 7 (2021) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10012703900
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Building the sociomateriality of food service
Tuomi, Aarni; Tussyadiah, Iis P. - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora; Walter, Benjamin von; Scharfenberger, Philipp - In: Business research 13 (2020) 2, pp. 741-766
Although research suggests that physical elements of the servicescape play an important role in the service process …
Persistent link: https://www.econbiz.de/10012295833
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Designing lifestyle hotels
Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106
Persistent link: https://www.econbiz.de/10011581400