Purpose The purpose of this paper is to record the author’s personal reflections on his career as a marketing scholar. Design/methodology/approach Personal reflections in an autobiographical approach. Findings The author’s career as student, teacher and scholar is described in some detail....

Purpose The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory and empirical inquiry. Design/methodology/approach...