//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Relationship marketing
26,355
Beziehungsmarketing
25,680
Electronic Commerce
23,996
E-commerce
21,375
Consumer behaviour
11,973
Konsumentenverhalten
11,846
Online-Handel
6,031
Online retailing
6,015
Customer satisfaction
5,907
Kundenzufriedenheit
5,827
Internet
5,608
Dienstleistungsqualität
4,398
Deutschland
4,081
Germany
3,916
Theorie
3,883
Theory
3,868
Social Web
3,711
Social web
3,711
Online-Marketing
3,394
Internet marketing
3,370
Lieferantenmanagement
3,171
Supplier relationship management
3,169
Brand management
2,747
Markenführung
2,742
Einzelhandel
2,373
Retail trade
2,315
Digitalisierung
2,238
Marketingmanagement
2,227
Marketing management
2,208
Vertrauen
2,093
Digitization
2,074
Confidence
2,060
USA
2,040
Brand image
2,010
Markenimage
2,006
United States
1,975
Welt
1,766
World
1,760
Informationstechnik
1,722
more ...
less ...
Online availability
All
Undetermined
2,138
Free
691
Type of publication
All
Article
3,809
Book / Working Paper
608
Type of publication (narrower categories)
All
Article in journal
3,577
Aufsatz in Zeitschrift
3,577
Aufsatz im Buch
198
Book section
198
Hochschulschrift
102
Thesis
85
Graue Literatur
81
Non-commercial literature
81
Arbeitspapier
52
Working Paper
52
Collection of articles of several authors
31
Sammelwerk
31
Conference paper
27
Konferenzbeitrag
27
Bibliografie enthalten
24
Bibliography included
24
Case study
23
Fallstudie
23
research-article
23
Aufsatzsammlung
18
Lehrbuch
7
Reprint
7
Textbook
7
Guidebook
5
Konferenzschrift
5
Ratgeber
5
conceptual-paper
4
Conference proceedings
3
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
case-report
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Glossar enthalten
1
Glossary included
1
more ...
less ...
Language
All
English
4,159
German
257
French
2
Italian
1
Swedish
1
Undetermined
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
19
Mattila, Anna S.
19
McColl-Kennedy, Janet R.
14
Gong, Taeshik
13
Klaus, Philipp
13
Gil Saura, Irene
12
Usman, Osly
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hammerschmidt, Maik
11
Hollebeek, Linda D.
11
Sreejesh, S.
11
Bauer, Hans H.
10
Falk, Tomas
10
Marimon, Frederic
10
Prybutok, Victor R.
10
Quach, Sara
10
Patterson, Paul G.
9
Qu, Hailin
9
Edvardsson, Bo
8
Grégoire, Yany
8
Izogo, Ernest Emeka
8
Osman, Zahir
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Schumann, Jan Hendrik
8
Georgi, Dominik
7
Hyun, Sunghyup Sean
7
Park, Jungkun
7
Rajaobelina, Lova
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Wong, IpKin Anthony
7
Akroush, Mamoun N.
6
Al-Hawary, Sulieman Ibraheem Shelash
6
more ...
less ...
Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erich-Schmidt-Verlag
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institute of Electrical and Electronics Engineers
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
191
International journal of hospitality management
139
Journal of business research : JBR
108
The journal of services marketing
98
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
58
Services marketing quarterly
53
Journal of service research : JSR
50
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
48
Service business
46
Journal of service management
38
Cogent business & management
34
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of quality and service sciences
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management : IJSOM
26
Asia Pacific journal of marketing and logistics
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
International journal of electronic customer relationship management : IJECRM
22
International journal of quality & reliability management
22
Marketing intelligence & planning
22
Journal of internet commerce
20
Journal of service theory and practice
20
Psychology & marketing
20
International journal of productivity and quality management : IJPQM
19
Journal of retailing
19
Journal of service theory and practice : JSTP
18
more ...
less ...
Source
All
ECONIS (ZBW)
4,386
Other ZBW resources
30
BASE
1
Showing
1
-
10
of
4,417
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel
;
Bonuke, Ronald
- In:
International journal of financial services management …
11
(
2023
)
4
,
pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
Saved in:
4
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
4
,
pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
Saved in:
6
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
7
On performance feasibility and service quality of e-commerce marketing based on fuzzy logic
Mehta, Ridhima
- In:
Fuzzy economic review : the review of the International …
25
(
2020
)
1
,
pp. 3-22
Persistent link: https://www.econbiz.de/10012628337
Saved in:
8
Consumer satisfaction on online services in Kosovo
Beqaj, Besim
;
Krasniqi, Arta
;
Beqaj, Valon
- In:
Zagreb international review of economics & business
22
(
2019
),
pp. 39-53
Persistent link: https://www.econbiz.de/10012599067
Saved in:
9
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
10
What constitutes excellent user experience in online consumers' return services?
Chen, Jingwen
;
Ma, Yan
- In:
International journal of services technology and …
26
(
2020
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10012503577
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->