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Impact of self-service factors on customer value: How customer behavioral intentions are formed?
Su, Hsiang-Ting - In: International Journal of Management, Economics and … 10 (2021) 1, pp. 32-48
empirical survey research design was used to collect data from 350 customers using self-service in Taiwan. The data were … factors and behavioral intentions. These results provide insights for the service sector of the Taiwan to invest in self …
Persistent link: https://www.econbiz.de/10012505568
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Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li; Yang, Cheng-Hua - In: Journal of air transport management 14 (2008) 3, pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
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Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth; Sung, Wei-Nown; Chen, Kuang-Cheng; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
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Hospital ownership and performance : evidence from stroke and cardiac treatment in Taiwan
Lien, Hsien-ming; Chou, Shin-yi; Liu, Jin-tan - In: Journal of health economics 27 (2008) 5, pp. 1208-1223
Persistent link: https://www.econbiz.de/10003764620
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University cost structure in Taiwan
Fu, Tsu-tan; Huang, Cliff J.; Tien, Flora F. - In: Contemporary economic policy : a journal of Western … 26 (2008) 4, pp. 651-662
Persistent link: https://www.econbiz.de/10003779005
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The effects of service climate and servicescape on service convenience in the hospital
Lee, Les Tien-shang; Vichet, Khen - In: International journal of services and standards 4 (2008) 4, pp. 415-436
Persistent link: https://www.econbiz.de/10003771396
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Assessing and differentiating the quality of Internet-based services : a case of online banking in Taiwan
Yu, Chian-son - In: The service industries journal 28 (2008) 5/6, pp. 581-602
Persistent link: https://www.econbiz.de/10003775760
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A study on the effect of work environment perception on user satisfaction in health information systems : HISs quality as mediator
Tsai, Chung-hung; Zhu, Dauw-song - In: International journal of information technology and … 8 (2009) 2, pp. 196-213
Persistent link: https://www.econbiz.de/10003836585
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The effects of regulatory focus on service recovery programs
Wu, Couchen; Weng, Ying-chieh - In: Journal of international marketing and marketing research 34 (2009) 1, pp. 45-60
Persistent link: https://www.econbiz.de/10003804962