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~subject:"Service quality"
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Service quality
Einzelhandel
17,846
Retail trade
14,800
Konsumentenverhalten
4,146
Consumer behaviour
4,133
Deutschland
1,912
Theorie
1,621
Theory
1,592
Online-Handel
1,515
Online retailing
1,510
Beziehungsmarketing
1,358
Relationship marketing
1,356
Electronic Commerce
1,220
Supply chain
1,168
Lieferkette
1,167
E-commerce
1,157
Germany
1,148
USA
1,106
United States
1,002
Vertriebsweg
907
Distribution channel
904
Preismanagement
898
Pricing strategy
898
Großbritannien
787
Indien
730
India
721
Wettbewerb
711
Brand management
683
Markenführung
683
Kundenzufriedenheit
672
Customer satisfaction
667
United Kingdom
649
Competition
630
Warenhaus
618
Lieferantenmanagement
616
Supplier relationship management
615
Handel
586
Lebensmitteleinzelhandel
578
Food retailing
558
Dienstleistungsqualität
536
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Undetermined
273
Free
70
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Article
473
Book / Working Paper
61
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Non-commercial literature
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1
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1
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English
522
German
10
Russian
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Luk, Sherriff T. K.
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Hunold, Matthias
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Muthers, Johannes
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahasanul Haque
2
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
2
Bouzaabia, Olfa
2
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IGI Global
2
National Bureau of Economic Research
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
70
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
International journal of retail & distribution management
11
Journal of retailing
11
The international review of retail, distribution and consumer research
9
Service business
7
Services marketing quarterly
7
Journal of service management
6
Psychology & marketing
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business and globalisation : IJBG
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and emerging markets : IJBEM
2
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ECONIS (ZBW)
534
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1
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534
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1
Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Karami, Masoud
;
Olfati, Omid
;
Aliabadi, Mehdi
; …
- In:
Middle East journal of management : MEJM
1
(
2013
)
2
,
pp. 101-117
Persistent link: https://www.econbiz.de/10010359130
Saved in:
2
Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
Saved in:
3
Constructing a relationship-based brand equity model
Wang, Chao-Hung
;
Hsu, Li-Chang
;
Fang, Shyh-Rong
- In:
Service business : an international journal
3
(
2009
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10003869774
Saved in:
4
Measuring service quality in retail loyalty programmes (LPSQual) : implications for retailers' retention strategies
Nor Asiah Omar
;
Musa, Rosidah
- In:
International journal of retail & distribution management
39
(
2011
)
10
,
pp. 759-784
Persistent link: https://www.econbiz.de/10009376916
Saved in:
5
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
6
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
7
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
8
Best Practice : Management von Service Levels im
Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
9
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
10
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
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