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~subject:"Service quality"
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Subject
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Service quality
Relationship marketing
26,443
Beziehungsmarketing
25,768
Lieferantenmanagement
17,644
Supplier relationship management
17,601
Consumer behaviour
9,329
Konsumentenverhalten
9,297
Customer satisfaction
5,703
Kundenzufriedenheit
5,661
Supply chain
5,632
Lieferkette
5,627
Theorie
5,166
Theory
5,145
Dienstleistungsqualität
4,149
Deutschland
3,828
Germany
3,753
Brand management
2,810
Markenführung
2,807
Electronic Commerce
2,729
E-commerce
2,672
Marketingmanagement
2,249
Marketing management
2,230
Social Web
2,151
Social web
2,150
Brand image
1,981
Markenimage
1,978
Vertrauen
1,958
Confidence
1,949
Einzelhandel
1,917
Retail trade
1,899
USA
1,892
United States
1,872
Business-to-business marketing
1,779
B-to-B-Marketing
1,771
Unternehmensnetzwerk
1,753
Business network
1,751
Online-Marketing
1,689
Internet marketing
1,668
Customer integration
1,628
Kundenintegration
1,624
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All
Undetermined
1,993
Free
632
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Article
3,573
Book / Working Paper
586
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3,344
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Aufsatz im Buch
202
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Hochschulschrift
106
Thesis
88
Graue Literatur
82
Non-commercial literature
82
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
31
Sammelwerk
31
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
24
Bibliography included
24
Case study
24
Fallstudie
24
Aufsatzsammlung
19
research-article
15
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
conceptual-paper
4
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3
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2
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2
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2
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2
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2
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2
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Accompanied by computer file
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1
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English
3,882
German
275
French
2
Italian
1
Dutch
1
Swedish
1
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Sharma, Piyush
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Tsoukatos, Evangelos
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
181
International journal of hospitality management
132
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
55
Services marketing quarterly
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
43
Journal of service management
42
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
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Source
All
ECONIS (ZBW)
4,137
Other ZBW resources
21
BASE
1
Showing
1
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1
Utilization of business technologies : managing relationship-based benefits for buying and supplying firms
Kim, Namwoon
;
Pae, Jae H.
;
Han, Jin K.
;
Srivastava, …
- In:
Industrial marketing management : the international …
39
(
2010
)
3
,
pp. 473-484
Persistent link: https://www.econbiz.de/10003976515
Saved in:
2
Transferring attributes of e-commerce systems into business benefits : a relationship quality perspective
Sun, Heshan
- In:
Journal of electronic commerce research : JECR
11
(
2010
)
2
,
pp. 92-109
Persistent link: https://www.econbiz.de/10008653645
Saved in:
3
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
4
Performance Measurement für Customer Relationship Management : Controlling des IKT-basierten Kundenbeziehungsmanagements
Auer, Christoph
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071283
Saved in:
5
Determinants of Thailand's MICE industry organisational effectiveness
Songsiri Bandhuseve
;
Sunpasit Limnararat
;
Sorasak Tangthong
- In:
Journal for global business advancement : JGBA
10
(
2017
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011818408
Saved in:
6
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
7
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
8
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
9
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
10
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
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