//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A comparison of perceptions of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Relationship marketing
26,356
Beziehungsmarketing
25,681
South Africa
18,221
Südafrika
17,250
Consumer behaviour
9,446
Konsumentenverhalten
9,408
Customer satisfaction
5,626
Kundenzufriedenheit
5,585
Dienstleistungsqualität
4,137
Deutschland
2,952
Germany
2,842
Theorie
2,752
Theory
2,739
Brand management
2,639
Markenführung
2,636
Privatkundengeschäft
2,248
Lieferantenmanagement
2,233
Supplier relationship management
2,232
Social Web
2,105
Social web
2,104
Marketingmanagement
1,994
Marketing management
1,980
Brand image
1,938
Markenimage
1,932
Personal banking
1,889
Electronic Commerce
1,794
E-commerce
1,729
Online-Marketing
1,645
Internet marketing
1,629
Southern Africa
1,554
Südliches Afrika
1,526
Kundenwert
1,525
Einzelhandel
1,503
Retail trade
1,491
Kundenintegration
1,489
Customer integration
1,488
Customer value
1,488
USA
1,479
Vertrauen
1,468
more ...
less ...
Online availability
All
Undetermined
1,977
Free
639
Type of publication
All
Article
3,580
Book / Working Paper
569
Type of publication (narrower categories)
All
Article in journal
3,364
Aufsatz in Zeitschrift
3,364
Aufsatz im Buch
187
Book section
187
Hochschulschrift
99
Thesis
81
Graue Literatur
74
Non-commercial literature
74
Arbeitspapier
47
Working Paper
47
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
19
research-article
15
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
conceptual-paper
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
3,889
German
257
Undetermined
3
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
21
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
De Jager, Johan W.
10
Prybutok, Victor R.
10
Quach, Sara
10
Patterson, Paul G.
9
Qu, Hailin
9
Roberts-Lombard, Mornay
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Schumann, Jan Hendrik
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
more ...
less ...
Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
182
International journal of hospitality management
131
Journal of business research : JBR
111
The journal of services marketing
97
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
The international journal of bank marketing : IJBM
35
Cogent business & management
32
Journal of service research
32
Tourism management : research, policies, practice
32
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
25
Journal of air transport management
24
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of services, economics and management
21
Total quality management & business excellence
21
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
more ...
less ...
Source
All
ECONIS (ZBW)
4,125
Other ZBW resources
21
RePEc
2
BASE
1
Showing
1
-
10
of
4,149
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex
;
Coetzee, Johan
- In:
Global business & economics review
21
(
2018
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
Saved in:
2
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
3
Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
4
Denn Service ist nicht gleich Service : Strategien für den gezielten Umgang mit unterschiedlichen Kundentypen
Hübner, Sabine
-
2007
Persistent link: https://www.econbiz.de/10003530316
Saved in:
5
Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheite...
Knop, Bettina
-
2002
Persistent link: https://www.econbiz.de/10001734630
Saved in:
6
Qualitätsmanagement in Netzwerken der Integrierten Versorgung : Ansätze zur Steuerung durch Selbstbewertung und Patientenbefragung
Mühlbacher, Axel
;
Nübling, Matthias
;
Niebling, Wilhelm
-
2003
Persistent link: https://www.econbiz.de/10001772397
Saved in:
7
The value of rapid delivery in omnichannel retailing
Fisher, Marshall L.
;
Gallino, Santiago
;
Xu, Joseph Jiaqi
- In:
Journal of marketing research
56
(
2019
)
5
,
pp. 732-748
Persistent link: https://www.econbiz.de/10012177633
Saved in:
8
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
9
The effect of service quality on trust and commitment varying across generations
Cho, Jinsook E.
;
Hu, Haiyan
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 468- 476
Persistent link: https://www.econbiz.de/10003865206
Saved in:
10
Customer perception on service quality in retail banking in Middle East : the case of Qatar
Hossain, Mohammed
;
Leo, Shirley
- In:
International journal of Islamic and Middle Eastern …
2
(
2009
)
4
,
pp. 338-350
Persistent link: https://www.econbiz.de/10003920595
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->