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Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

Persistent link: https://www.econbiz.de/10011437197

A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Proactive customer service : operational benefits and economic frictions

Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87

Persistent link: https://www.econbiz.de/10012506614

Signaling service quality through queue disclosure

Guo, Pengfei; Haviv, Moshe; Luo, Zhenwei; Wang, Yulan - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 543-562

Persistent link: https://www.econbiz.de/10014302135

Daycare quality and regulation : a queuing-theoretic approach

Mulligan, James G. - In: Economics of education review 17 (1998) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10001237229

Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay

Afèche, Philipp; Pavlin, J. Michael - In: Management science : journal of the Institute for … 62 (2016) 8, pp. 2412-2436

Persistent link: https://www.econbiz.de/10011539548

Care on demand in nursing homes : a queueing theoretic approach

Eeden, Karin van; Moeke, Dennis; Bekker, René - In: Health care management science 19 (2016) 3, pp. 227-240

Persistent link: https://www.econbiz.de/10011542912

Queueing management and improving customer experience : empirical evidence regarding enjoyable queues

Liang, Chih-Chin - In: The journal of consumer marketing 33 (2016) 4, pp. 257-268

Persistent link: https://www.econbiz.de/10011523211

Economics of service operations and innovation

Paç, M. Fazıl - 2012 - UMI 3509386

Persistent link: https://www.econbiz.de/10012012695

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