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~subject:"Service quality"
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Service quality
Consumer behaviour
83,524
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81,074
Einzelhandel
17,839
Brand management
17,731
Markenführung
17,318
Retail trade
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5,297
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Advertising effects
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Han, Heesup
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17
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14
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13
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12
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12
Sreejesh, S.
12
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11
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11
Propper, Carol
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10
Miao, Li
10
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10
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9
Qu, Hailin
9
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9
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8
Ali, Faizan
8
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Sparks, Beverley
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Wirtz, Jochen
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7
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
245
International journal of hospitality management
215
Journal of business research : JBR
126
The journal of services marketing
112
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
78
Services marketing quarterly
71
The service industries journal
68
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
38
Journal of service management
36
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
Journal of service research
28
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
26
Journal of retailing
26
Journal of Services Marketing
25
Journal of hospitality and tourism insights
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management : IJSOM
23
Journal of strategic marketing
23
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,631
Other ZBW resources
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1
Retail store branding in Turkey : its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
2
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
3
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
The influences of brand benefits on brand loyalty : intermediate mechanisms
Huang, Shyh-Ming
;
Fang, Shyh-Rong
;
Fang, Shih Chieh
; …
- In:
Australian journal of management
41
(
2016
)
1
,
pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
Saved in:
6
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
7
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
8
Impact of retail branding on consumer buyer behaviour : a case of retail outlets in Botswana
Iwu, Chux Gervase
;
Jaiyeoba, Olumide Olasimbo
;
Thamage, …
- In:
African journal of business and economic research : AJBER
12
(
2017
)
1
,
pp. 141-161
Persistent link: https://www.econbiz.de/10011724431
Saved in:
9
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
10
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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