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~subject:"Service quality"
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Service quality
Dienstleistungsmanagement
34
Service management
29
Beziehungsmarketing
26
Relationship marketing
26
Dienstleistung
25
Geschäftsmodell
12
Marketing
12
Business model
11
Deutschland
11
Dienstleistungsmarketing
11
Dienstleistungsqualität
11
Germany
11
Management
11
Services marketing
11
Theorie
11
Theory
11
Customer integration
10
Kundenintegration
10
Kundenorientierung
9
Services
9
Social Web
9
Social web
9
Consumer behaviour
8
Konsumentenverhalten
8
Künstliche Intelligenz
8
Betriebliche Wertschöpfung
7
Customer satisfaction
7
Customer value
7
Dienstleistungsinnovation
7
Digitalisierung
7
Kundenmanagement
7
Kundenwert
7
Kundenzufriedenheit
7
Service innovation
7
Value creation
7
Artificial intelligence
5
Bundling strategy
5
Dienstleistungsbetrieb
5
Dienstleistungssektor
5
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English
8
German
3
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Hadwich, Karsten
10
Bruhn, Manfred
6
Braun, Corina
2
Büttner, Julia
2
Georgi, Dominik
2
Batt, Verena
1
Bothe, Stephanie
1
Falter, Mareike
1
Jüttner, Uta
1
Meldau, Sandrina
1
Popp, Marion Claudia Helma
1
Schaffner, Dorothea
1
Schlange, Lutz E.
1
Tuzovic, Sven
1
Weigel, Sabrina
1
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The service industries journal
1
Trade show management : planning, implementing and controlling of trade shows, conventions and events
1
Umweltwirtschaftsforum : uwf ; die betriebswissenschaftlich-ökologisch orientierte Fachzeitschrift
1
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ECONIS (ZBW)
11
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1
Sustainable service quality
Bothe, Stephanie
;
Schaffner, Dorothea
;
Jüttner, Uta
; …
- In:
Umweltwirtschaftsforum : uwf ; die …
24
(
2016
)
4
,
pp. 353-359
Persistent link: https://www.econbiz.de/10011614025
Saved in:
2
Messung der Qualität in Dienstleistungscentern : am Beispiel eines Flughafens
Bruhn, Manfred
;
Batt, Verena
;
Hadwich, Karsten
;
Meldau, …
- In:
Journal of business economics : JBE
80
(
2010
)
4
,
pp. 351-382
Persistent link: https://www.econbiz.de/10003956285
Saved in:
3
Perceived quality of e-health services : a conceptual scale development of e-health service quality based on the C-OAR-SE approach
Hadwich, Karsten
;
Georgi, Dominik
;
Tuzovic, Sven
; …
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
2
,
pp. 112-136
Persistent link: https://www.econbiz.de/10003993851
Saved in:
4
Integrierte Kundenorientierung als Treiber der Service Excellence : theoretische und empirische Befunde zur Effektivität von externer und interner Kundenorientierung
Bruhn, Manfred
;
Hadwich, Karsten
;
Georgi, Dominik
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 53-71)
.
2007
Persistent link: https://www.econbiz.de/10003595706
Saved in:
5
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
6
Managing the service quality of trade fairs
Bruhn, Manfred
;
Hadwich, Karsten
- In:
Trade show management : planning, implementing and …
,
(pp. 787-818)
.
2005
Persistent link: https://www.econbiz.de/10003142981
Saved in:
7
Service-oriented leadership : scale development and validation
Popp, Marion Claudia Helma
;
Hadwich, Karsten
- In:
Die Unternehmung : Swiss journal of business research …
73
(
2019
)
3
,
pp. 213-228
Persistent link: https://www.econbiz.de/10012108128
Saved in:
8
Success factors of service networks in the context of servitization : development and verification of an impact model
Weigel, Sabrina
;
Hadwich, Karsten
- In:
Industrial marketing management : the international …
74
(
2018
),
pp. 254-275
Persistent link: https://www.econbiz.de/10011942369
Saved in:
9
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
How do different types of customer engagement affect important relationship marketing outcomes? : an empirical analysis
Braun, Corina
;
Hadwich, Karsten
;
Bruhn, Manfred
- In:
Journal of customer behaviour
16
(
2017
)
2
,
pp. 111-144
Persistent link: https://www.econbiz.de/10011745812
Saved in:
1
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