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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...
Persistent link: https://www.econbiz.de/10009424474
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Ansatz zur Customer-Value-basierten Produktgestaltung : eine Analyse am Beispiel der Produktgestaltung in der Airline-Branche
Boetsch, Tina Caroline - 2008
Persistent link: https://www.econbiz.de/10003659957
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
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A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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The negative effect of team's prior experience and technological turbulence on new service development projects with customer involvement
Carbonell, Pilar; Rodriguez Escudero, Ana Isabel - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 278-301
Persistent link: https://www.econbiz.de/10011309608
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Essays on innovation roles and options
Bhardwaj, Gunjan - 2015
Persistent link: https://www.econbiz.de/10011504473
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Organisational capabilities for customer participation in health care service innovation
Sharma, Shikha; Conduit, Jodie; Hill, Sally Rao - In: Australasian marketing journal 22 (2014) 3, pp. 179-188
Persistent link: https://www.econbiz.de/10010427972
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Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen; Tsou, Hung Tai - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 71-94
Persistent link: https://www.econbiz.de/10009565813