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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Quality discrimination and bidirectional quality distortion: : generating the Dupuit outcome
Srinagesh, Padmanabhan - 1988
Persistent link: https://www.econbiz.de/10000758363
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Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf - 1997
Persistent link: https://www.econbiz.de/10000630484
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Qualities of vision, qualities of leadership
Hunsicker, J. Quincy - 1986
Persistent link: https://www.econbiz.de/10000420361
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Quality at work
Hodgson, Alan - 1988 - 2. print
Persistent link: https://www.econbiz.de/10000139671
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Changing quality
Filippini, Luigi - 1995
Persistent link: https://www.econbiz.de/10000148070
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Quality audits & ISO9000 accreditation
Calway, Bruce; Murphy, Gerald - 1994
Persistent link: https://www.econbiz.de/10000150897