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~subject:"Service quality"
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Consumer Attitudes, Willingnes...
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Service quality
Consumer behaviour
82,182
Konsumentenverhalten
79,072
Marketing
31,300
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11,054
Theory
11,023
Relationship marketing
9,578
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5,730
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5,695
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Food Consumption/Nutrition/Food Safety
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Markenartikel
4,498
Brand
4,474
Einzelhandel
4,409
Dienstleistungsqualität
4,327
Retail trade
4,310
Electronic Commerce
3,953
Werbewirkung
3,702
E-commerce
3,669
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Han, Heesup
30
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24
Usman, Osly
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18
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
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Gaynor, Martin
7
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Hwang, Jinsoo
7
Jebarajakirthy, Charles
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
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1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
67
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of Services Marketing
27
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
4,327
Other ZBW resources
62
BASE
6
RePEc
1
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1
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
2
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
3
Durch guten Service zum Autoverkauf : Servicequalität von Werkstätten als Entscheidungskriterium für den Wiederkauf von Automobilen
Partl, Mario
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003527965
Saved in:
4
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
5
A study on consumer preference at Maruti Service Masters, Chennai
Raj, T. M. Guna
;
Kumar, Selva
;
Prabhu, C.
- In:
International journal of applied business and economic …
12
(
2014
)
2
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010374126
Saved in:
6
The discourse of "respect for customers"
Daskou, Sofia
;
Konstas, Despina D.
- In:
International journal of economics and business research
6
(
2013
)
4
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010349074
Saved in:
7
Can healthcare servicescape affect customer's attitude? : a study of the mediating role of image congruence and moderating role of customer's prior experience
Sreejesh, S.
;
Sahoo, Debjani
;
Mitra, Amarnath
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011552884
Saved in:
8
Enhancing consumer value in wine tourism
Carlsen, Jack
;
Boksberger, Philipp
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
1
,
pp. 132-144
Persistent link: https://www.econbiz.de/10010482866
Saved in:
9
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
10
Nachfragerevidenz im Dienstleistungsbereich : Konzeptualisierung und Operationalisierung
Malicha, Regina
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002678241
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