//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Mystery shopping: A tool to de...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsqualität
20,512
Customer satisfaction
15,263
Kundenzufriedenheit
13,606
Consumer behaviour
7,115
Konsumentenverhalten
6,953
Relationship marketing
6,751
Beziehungsmarketing
6,707
Qualitätsmanagement
2,756
Quality management
2,692
Wirtschaftsprüfung
2,454
Financial audit
2,452
Krankenhaus
1,877
Hospital
1,869
USA
1,715
United States
1,692
Health care
1,577
Gesundheitsversorgung
1,560
Customer service
1,422
Deutschland
1,398
Germany
1,375
Kundenservice
1,366
Theory
1,310
Theorie
1,308
Product quality
1,268
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,255
Online retailing
1,251
Online-Handel
1,251
Health care system
1,244
Arbeitszufriedenheit
1,165
Job satisfaction
1,165
Dienstleistungssektor
1,142
Service industry
1,138
Satisfaction
1,115
Electronic Commerce
1,064
E-commerce
1,043
Hotel industry
1,011
Hotellerie
1,007
more ...
less ...
Online availability
All
Undetermined
7,462
Free
4,727
Type of publication
All
Article
15,041
Book / Working Paper
5,646
Journal
14
Type of publication (narrower categories)
All
Article in journal
13,803
Aufsatz in Zeitschrift
13,803
Graue Literatur
1,618
Non-commercial literature
1,618
Arbeitspapier
1,340
Working Paper
1,340
Aufsatz im Buch
1,062
Book section
1,062
Hochschulschrift
517
Thesis
383
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
research-article
126
Aufsatzsammlung
100
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Handbook
12
Handbuch
12
conceptual-paper
10
Bibliografie
9
case-report
9
review-article
9
more ...
less ...
Language
All
English
19,278
German
1,344
French
33
Undetermined
20
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
more ...
less ...
Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Sharma, Piyush
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Zhang, Min
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
more ...
less ...
Published in...
All
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
20,511
Other ZBW resources
158
RePEc
20
EconStor
8
BASE
4
Showing
1
-
10
of
20,701
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
2
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
3
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
4
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
5
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
Saved in:
6
The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
Saved in:
7
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
8
What service excellence can learn from business excellence models
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10010336198
Saved in:
9
The adoption of customer service improvement practices
Dickson, Peter R.
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010490159
Saved in:
10
Service excellence and market value of a firm : an empirical investigation of winning service awards and stock market reaction
Zhan, Xinrui
;
Mu, Yinping
;
Hora, Manpreet
;
Singhal, Vinod R.
- In:
International journal of production research
59
(
2021
)
14
,
pp. 4188-4204
Persistent link: https://www.econbiz.de/10012589281
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->