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~subject:"Service quality"
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Service quality
Konsumentenverhalten
78,507
Consumer behaviour
78,502
Internet
19,762
Theorie
10,436
Theory
10,371
Beziehungsmarketing
9,006
Relationship marketing
9,003
Electronic Commerce
7,880
Brand management
7,423
Markenführung
7,422
E-commerce
7,343
Markenimage
6,534
Brand image
6,510
Online-Handel
6,150
Online retailing
6,148
Deutschland
5,650
Social Web
5,629
Social web
5,626
USA
5,606
Customer satisfaction
5,432
Kundenzufriedenheit
5,429
United States
5,419
Germany
5,237
Online-Marketing
5,179
Internet marketing
5,169
Dienstleistungsqualität
4,406
Brand
4,235
Markenartikel
4,230
Einzelhandel
4,202
Retail trade
4,118
Verbraucherverhalten
3,900
Werbewirkung
3,619
Advertising effects
3,591
Experiment
3,498
Emotion
3,149
Werbung
3,118
Advertising
3,019
Preismanagement
2,925
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Knieps, Günter
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Thaichon, Paramaporn
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
Kim, Woo Gon
7
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OECD
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Bildungswerk der Bayerischen Wirtschaft
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Harvard Institute for International Development
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
232
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
108
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
65
Services marketing quarterly
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
International journal of quality and service sciences
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
Technological forecasting & social change : an international journal
19
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,397
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1
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
2
Customer loyalty intentions in broadband
internet
services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
3
Validation of a scale for measuring problems in
internet
banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
4
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
5
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech
internet
services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
6
Clarifying the impact of social escapism in users' acceptance for online entertaining services : an extension of the technology acceptance model based on online karaoke television...
Chen, Hsiu-Ju
;
Lu, Jhih-Ting
;
Phillips, Brandis
- In:
Information systems management
33
(
2016
)
2
,
pp. 141-153
Persistent link: https://www.econbiz.de/10011529796
Saved in:
7
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
8
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
9
Perceptions of
Internet
banking users : a structural equation modelling (SEM) approach
George, Ajimon
- In:
IIMB management review
30
(
2018
)
4
,
pp. 357-368
Persistent link: https://www.econbiz.de/10012042009
Saved in:
10
Factors that influence consumer loyalty of services acquired via the
internet
in Mexico
Juárez-Lóopez, Berenice
;
Ruiz-Santoyo, Grace Aileen
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
4
,
pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
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